| 1) Pre-Photo Shoot |
| 1a) Did you spend time looking through the information online including sample photos, FAQs and policies, etc? |
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| 1b) Would you have preferred to have this information mailed to you in a hard copy? |
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| 1c) Would you have liked to do a pre-photo shoot consultation where an associate could meet you in YOUR home and provide you information to prep you for the photo shoot along with looking at your home to help you come up with creative ideas on how to best display the photos in your home? |
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| 1d) What was it that made you choose us as your photographer? |
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| 2) The Photo Shoot |
| 2a) Was the photo shoot comfortable for you? If no, please let us know what we could have done differently. |
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| 2b) Did we conduct ourselves with utmost professionalism? |
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| 2c) Was the photo shoot the right amount of time to get the pictures that you wanted and expected? |
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| 3) Post Photo Shoot |
| 3a) Within a day of the photo shoot, a few images were posted on the blog. Did you see those images, and if so, did you direct friends and family to view those pictures? |
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| 3b) Did you feel that the presentation of the images after the photoshoot was the best way to view your pictures and help you make decisions on what to do with them? |
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| 3c) Were you aware of all of our product options such as keepsake books, photo blankets, composite prints, etc? |
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| 3d) Are there other products that would have interested you that we do not currently offer? |
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| 3e) Did you feel that the imagery and associated products and services were overpriced, underpriced or comparable to what you feel you should have paid for this level of images and products? |
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| 3h) How much money did you spend on this portrait shoot compared to your expectations? |
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| 3i) Would a payment plan have interested you? |
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| 3j) Was the pricing structure easy for you to follow? If not, do you have any suggestions that would have made it easier for you? |
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| 4) Final Thoughts |
| 4) Was there any part of the product or service that we provided for you that was disapointing or that did not live up to your expectations? We understand that writing this might be difficult for you and reading it might be hard for us, but honesty is very important because we want everything to be great and the only way to constantly improve is through honest feedback. |
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| 4a) Do you have any suggestions for changes that Arising Images could make to any part of their business that would make the experience even better? |
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| 4b) Would you consider referring Arising Images to friends and family for weddings, portraits, or other photography needs? |
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| 4c) Now that your photo shoot is done, do you regularly check Arising Images' blog to see what they have been up to? |
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| 4d) IMPORTANT! - Arising Images is building a testimonials page from past clients and would love to use a quote from you that they can include. If interested, please enter that in the comments box below? (WE REALLY NEED THIS!) |
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4e) If you answered all the questions above and are interested, you can fill in your name and email address and Arising Images will send you a voucher for a free photoshoot scheduled between January 1 - April 30th of 2008 (subject to availability / one per household / prints and products not included) OR you can receive 25% off the first print of your next fine art purchase from our website. If you leave this information blank, the survey will be submitted anonymously.
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