| 1) Pre Wedding Day |
| 1a) Were studio hours and location convenient for you? |
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| 1b) Before coming over for your initial consultation, did you spend time looking through online material including basic price information, FAQ list, sample photos, philosophy, etc.? |
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| 1c) Was the initial consultation adequate in length to provide you the information that you needed to help make your decision? |
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| 1d) What was it that made you choose Arising Images as your photographers? |
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| 1e) Was the pricing structure easy for you to follow? If not, do you have any suggestions that would have made it easier for you? |
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| 1f) Did you understand the booking process (retainer, contract, addendum)? |
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| 1g) Were the information and tips in the "The Planner" helpful to you. "The Planner" was the booklet that we gave you upon booking which helped plan your day to get the best photographs possible. |
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| 2) The Wedding Day |
| 2a) Did photographers help keep things organized and on schedule? |
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| 2b) Did photographers conduct themselves with utmost professionalism? |
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| 3) Post Wedding Day |
| 3a) Within a day or two after the wedding, Arising Images likes to post a few images on their blog. Did you see those images, and if so, did you direct friends and family to view those pictures? |
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| 3b) Did you find value in going to the studio after your honeymoon to view your pictures on the studio projector screen along with making all of your album cover selections, etc. OR would you have preferred that Arising Images had emailed you a website link for your pictures and let you choose your album cover via the internet (keeping in mind that seeing and understanding the different colors, textures, and options would have been difficult online)? |
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| 3c) Were you pleased with the turn-around time of your images? |
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| 3d) Were you satisfied with the online shopping cart and it's functionality? |
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| 4) Album Design |
| 4a) Was it convenient for you to receive your initial album design via the website? |
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| 4b) Did you find it easy to make send in the necessary changes to your album design? |
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| 4c) With your album, you received two sets of album changes by receiving and modifying a design via the internet. Would you have preferred to have ONE set of album changes done live in-studio where you would provide final approval at the end of one meeting? |
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| 5) Final Thoughts |
| 5) Was there any part of the product or service that we provided for you that was disapointing or that did not live up to your expectations? We understand that writing this might be difficult for you and reading it might be hard for us, but honesty is very important because we want everything to be great and the only way to constantly improve is through honest feedback. |
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| 5a) Do you have any suggestions for changes that Arising Images could make to any part of their business that would make the experience even better for future clients? |
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| 5b) Would you consider referring Arising Images to friends and family for weddings, portraits, or other photography needs? |
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| 5c) Now that your event is done, do you regularly check Arising Images' blog to see what they have been up to? |
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| 5d) IMPORTANT! - Arising Images is building a testimonials page from past clients and would love to use a quote from you that they can include. If interested, please enter that in the comments box below? (WE REALLY NEED THIS!) |
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